Why You Need smartQED
Problems and incidents in business-critical systems can be complex & cross-functional, requiring distributed teams operating under high pressure to investigate the issues.
smartQED provides an ML-driven visual workspace with that combines Investigation Maps™ with Machine Learning from prior solved cases and community intelligence to recommend potential causes & actionable solutions. It has been designed based on our own deep experience in Enterprise IT and incident resolution.
Let the power of smartQED's unique and innovative (patent-pending) technology augment your team's intelligence and enable you to meet customer SLA agreements smoothly.
What is An Investigation Map
Investigation Map™ is a key innovation in smartQED. Such a map can be used to visually depict a hierarchy of potential causes for a problem in the form of a Cause Tree or Fishbone / Ishikawa diagram. Additionally, it provides the capability for users to associate various artifacts such as symptoms (evidence), fault status, notes, actions etc to a specific cause, for effective in-context collaboration. The maps are concurrently updatable by many users with automatic merging and real-time notification of updates, helping to put everyone on the same page quickly.
Benefits of adopting this visual approach are literally transformative! Investigation strategies are clear to all, and may be pre-defined in templates. The in-context information reduces confusion and greatly enhances shared understanding, putting everyone on the same page quickly and leading to much faster resolution of incidents.
Investigations Maps are also ML-powered - our built-in QED Insights Recommendation Engine analyzes historical data from solved problems to make accurate suggestions for new problems. The recommendations are provided not just as links to earlier matching problems, but as an aggregated map of known causes for the problem. This capability greatly simplifies manual 'search and read' effort of earlier knowledge, effectively upskilling new members in your team.
Methodical Cause Analysis
Our collaborative Investigation Maps™ help operations teams explore and identify potential causes of problems systematically & quickly. Managers and operators are able to easily track tasks & status for a problem, and all be on the same page.
Efficient Collaborative Investigations
Using smartQED Investigation Maps™, teams can jointly analyze problems with all data related to an investigation in a 360° view and updatable in context. Eliminate long, linear textual updates in emails & chats that are difficult to read & understand under high pressure.
Automated Real-time Reporting
Our automated real-time reporting provides customers and managers with clear visibility into problem investigation & resolution progress. After resolution, our reports & audit trails aid in post mortem analysis, eliminating the need to write knowledge articles & tedious manual reports.
ML-Powered Recommendation Engine
Our powerful Recommendation Engine suggests likely causes & solutions based on prior solved problems and community knowledge. smartQED can automatically analyze the historical data in investigation maps of prior incidents to generate recommendations for new problems. These suggestions are computed based on the current symptoms and helps to focus the investigations, reducing MTTR.