HAVE A PROBLEM TO SOLVE?
Visualize.
Collaborate.
Generate reports.
Get recommendations.
Fix it FAST with smartQED!
UPDATE on COVID-19 : Remote collaboration has never been more important than now, when millions of us are working from home due to the coronavirus crisis. We at smartQED are offering no-cost 1 month SaaS pilots with consulting. Our goal is to help remote teams solve problems faster & make a difference during these troubled times. Let's stay safe and win together!
We create technology that helps TEAMS
SOLVE problems faster
smartQED empowers your Operations & Support Teams to be efficient and effective.
An essential tool at these times for distributed problem solving.
WHAT WE DO
Patent Pending
QED Space is our visual workspace that is designed for efficient collaborative investigations.
Investigation Map™, our patent-pending innovation, can clearly show potential causes
with associated fault status, evidence (symptoms), notes, actions and more.
It can be concurrently updated by many users and generate automated reports.
QED Insights analyzes prior cases using Machine Learning to recommend likely causes & solutions
and helps you jumpstart new problem investigations.
Request a demo to see how smartQED can help you streamline & accelerate your problem investigations.
smartQED enables systematic investigations, efficient collaboration
and provides prescriptive recommendations for augmented intelligence.
OUR BENEFITS
REDUCE RESOLUTION TIMES
Business-critical problems cause lost revenue & reputational damage. We reduce MTTR for complex problems by up to 50%.
TRACK RESOLUTION PROGRESS
Provide your customers, IT Managers and key stakeholders with clear visibility into your investigation progress through automatic real-time reporting.
REUSE KNOWLEDGE EASILY
Reduce duplication of work, easily reuse expert knowledge within & outside the enterprise through self-learned solution & root cause recommendations.
COLLABORATE
EFFICIENTLY
Boost shared understanding through visual tools. Reduce the burden of out-of-context linear textual communication like notes & emails.
EFFORTLESSLY SOLVE PROBLEMS
Firefighting of urgent incidents distracts from regular business operations & functions. We reduce person-hours taken to solve a problem by 30%.
INCREASE TEAM PRODUCTIVITY
smartQED helps up-level newer team members, helping them accomplish more in less time and with much less training.