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WHAT WE DO
We create technology that helps TEAMS
SOLVE problems faster
smartQED is a visual collaborative problem-solving platform with integrated learning.
It empowers your Operations & Support Teams to be efficient and effective.
An essential tool for remote teams and distributed problem-solving!
QED Space
See the investigations unfold
Our visual workspace is designed
for efficient collaborative investigations.
Investigation Map™ can organize the
causes and show fault status, evidence,
notes, actions and more.
Concurrent updates by multiple users with automated summary reports.
Get everyone on the same page quickly.
QED Insights
Learn automatically as you work
Our intelligent Recommendation Engine
continuously analyzes your problems.
Recommends likely causes & solutions
for new problems, jumpstarting investigations with good starting points.
Augments human intelligence with the
power of Machine Learning.
Find, without having to 'search and read'.
Patent Pending
Schedule a demo to see how smartQED can help you.
smartQED can be used in any domain and by any teams handling
operations, support, devops, root cause analysis (RCA), maintenance and more.
OUR BENEFITS
Turbocharge your Support & Operations with
the power of our Intelligent Visual Workspace
REDUCE RESOLUTION TIMES
Business-critical problems cause lost revenue & reputational damage. We reduce MTTR for complex problems by up to 50%.
TRACK RESOLUTION PROGRESS
Provide your customers, IT Managers and key stakeholders with clear visibility into your investigation progress through automatic real-time reporting.
REUSE KNOWLEDGE EASILY
Reduce duplication of work, easily reuse expert knowledge within & outside the enterprise through self-learned solution & root cause recommendations.
COLLABORATE
EFFICIENTLY
Boost shared understanding through visual tools. Reduce the burden of out-of-context linear textual communication like notes & emails.
EFFORTLESSLY SOLVE PROBLEMS
Firefighting of urgent incidents distracts from regular business operations & functions. We reduce person-hours taken to solve a problem by 30%.
INCREASE TEAM PRODUCTIVITY
smartQED helps up-level newer team members, helping them accomplish more in less time and with much less training.