Visual Cause Analysis with Machine Learning
to Accelerate Collaborative Problem Investigations
UPDATE on COVID-19 : Remote collaboration has never been more important than now, when millions of us are working from home during the global coronavirus crisis. We at smartQED are offering no-cost 1 month SaaS pilots with consulting. Our goal is to help remote teams with our collaboration app for efficient problem solving & make a difference during these troubled times.
Let's stay safe and win together!
We create technology that helps TEAMS
SOLVE complex problems faster
smartQED empowers your Operations & Support Teams to move
from Madness to Method and from Chaos to Clarity
WHAT WE DO
Patent Pending
QED Space is a visual workspace that is specially designed for efficient collaborative investigations.
Investigation Map™, our patent-pending innovation, can clearly show potential causes
with associated fault status, evidence (symptoms), notes, actions and more.
It can be concurrently updated by many users and put everyone on the same page quickly.
QED Insights analyzes prior solved cases using Machine Learning to recommend
likely causes & actionable solutions for new problems, based on problem symptoms.
Try smartQED today and see how it helps to streamline & accelerate your problem investigations.
OUR BENEFITS
REDUCE MTTR
Business-critical problems cause lost revenue & reputational damage. We reduce MTTR for complex problems by up to 50%.
TRACK RESOLUTION PROGRESS
Provide your customers, IT Managers and key stakeholders with clear visibility into your investigation progress through automatic real-time reporting.
REUSE KNOWLEDGE EASILY
Reduce duplication of work, easily reuse expert knowledge within & outside the enterprise through self-learned solution & root cause recommendations.
COLLABORATE
EFFICIENTLY
Boost shared understanding through visual tools. Reduce the burden of out-of-context linear textual communication like notes & emails.
EFFORTLESSLY SOLVE PROBLEMS
Firefighting of urgent incidents distracts from regular business operations & functions. We reduce person-hours taken to solve a problem by 30%.
INCREASE TEAM PRODUCTIVITY
smartQED helps up-level newer team members, helping them accomplish more in less time and with much less training.