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Julie Basu

Tired of reading long Incident Tickets? smartQED has the ideal solution!

IT Incidents are often high pressure scenarios where multiple domain experts get together and solve complex issues such as website...

Julie Basu

A New Paradigm to Resolve Operational Problems Faster

We have all been there - we need to place an urgent purchase order and the IT system goes down just then. So we log a ticket and wait...

Julie Basu

An IT Ops Detective Story - Mystery of the Website Crash

smartQED Launches Public Beta of its SaaS Product for Accelerating Incident Resolution